Contingent labor is a significant portion of many organizations’ workforces. Sevenstep’s managed service provider solutions help clients elevate their contingent labor programs by improving visibility and control, optimizing processes, and effectively managing costs.
Managed Service Provider (MSP) by Sevenstep
Contingent Workforce Program Management
By effectively managing their contingent workforce programs with a managed service provider, organizations can realize significant operational and strategic benefits, including:
- Spend visibility and compliance
- Adherence to labor regulations governing contingent workers
- Access to a range of best-in-class staffing providers
- Optimized management of the entire contingent labor program
Managed Service Provider Case Study: Reducing Contingent Labor Costs and Streamlining Processes for a Global Food Retailer
In the highly competitive, customer-centric retail food industry, companies frequently rely on a managed service provider and contingent labor program to complement their permanent workforce. Headquartered in the Netherlands with an international presence, this food retail client is the parent company of some of the most respected grocery chains in the U.S. Learn how Sevenstep is working with this company to dramatically improve their contingent labor programs while reaching new heights of performance.
Challenges
Roles: Web Developers, Point-of-Sale Analysts, Project Managers and Quality Insurance
Geography: United States
Challenges:
- Incumbent managed service provider program becoming progressively less effective as the company grew – both organically and by acquisition
- Heavily manual back office processes, including billing management for independent contractors, consultants and staffing agencies
- Client had significant corporate focus on cost savings
- Contractor quality was falling
Approach
Solution Type: Managed Service Provider (MSP) Program
Delivery Model: Centralized, vendor-positive contingent workforce management
Highlighted Strategies:
- Cost Reduction: Renegotiated staffing vendor contracts and consolidated staffing vendors, while implementing a standardized rate card and improving spend visibility and compliance
- Process Standardization and Streamlining: Focused on improving processes around requisition approvals, Purchase Order and Statement of Work processing, and onboarding/off-boarding
- Reduced Administration: Recommended actions to reduce administrative burden on client’s procurement team
- Resource Augmentation: Provided skilled resources as and when needed by the client to effectively meet business demands
Results
- Successfully launched MSP program within 90 days
- Drove a reduction in true contingent labor costs by ~8% year-over-year
- Reduced average time-to-fill by 50% on hard-to-fill IT positions
- Achieved 100% contractor compliance in onboarding and off-boarding
- Achieved MSP Net Promoter Score of 75%
The Talent Behind Managed Service Provider Programs
Brian Knapp
As the Head of MSP Programs, Brian brings over 20 years of experience in the operations, sales, management and delivery of IT professional services, contingent workforce solutions, managed service provider programs and consultative staffing. Brian has a proven record of consistent revenue and market share growth, and he is uniquely skilled as a strong sales management leader and as a knowledgeable and experienced operations leader. Brian brings his reputation for building strong, cohesive, loyal and successful sales and fulfillment teams to Sevenstep’s MSP portfolio.
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