Difficult conversations, especially around performance, don’t come easy for most of us. But in my view, ‘running towards the pain’ is vitally important to addressing challenges head on – before they become full-blown crises. I’d much rather have a performance conversation with someone than a ‘this just isn’t working’ conversation when it’s too late to turn things around. Directly speaking to hits and misses is not only a powerful leadership example, it’s integral to team success. Read more