Specialized Hiring for Fortune 1000 Full Service Bank
RPO: Hiring specialized banking talent can be a challenge due to the intense competitor landscape. This well-known commercial bank knew that job postings alone would not be effective in their saturated hiring markets. A recent acquisition also presented their internal TA team with immediate and significant change requirements to their recruitment strategy. Based on their proven track record in financial services, Sevenstep was asked in 2011 to help secure a reliable and effective approach to filling these key roles. Learn more about how Sevenstep leveraged their model to successfully capture this specialized banking talent…
Challenges
Volume: 500+ hires annually
Roles: Bank Call Center, Mortgage Bankers, Financial Sales Specialists, Credit Card Specialists, Bilingual Team Sales Managers, Team Sales Managers
Geography:
- US with Midwest focus on 4 separate locations in Ohio and Michigan
Challenges:
- Unpredictable hiring volumes
- New business acquisition created rapid change management needs
- Attrition levels within certain hiring categories
- Heavy competitor landscape for target talent making job postings less effective
Approach
Solution Type: Enterprise
Delivery Model: Staff Augmentation
Key Strategies:
- Hiring Manager Engagement: Increased onsite presence and career fair attendance
- Customized Sourcing Strategies: Introduction of new posting and PPC advertising channels on a regional level
- Increased Business Intelligence: Deep Supply/Demand market analysis to set more appropriate hiring manager expectations regarding candidate pool and competitor landscape
- Leveraged Referral Program: Reinvigoration of existent and highly underutilized program through internal employee campaigns and emphasized promotion at onboarding stage with new hires
- Overfill Strategy: Proposed metric-based approach to secure 100% class fills and secure build larger pools
Results
- Achieved “over-hire” focus with 119% offer presents against all class positions
- Class fill rate increased dramatically to current achievement of 100% fills
- Achieved source composition goals with 40% of new hires coming from passive talent
- 100% elimination of agency spend
- Two contract renewals – 3rd generation active Sevenstep client
